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Privacy and Data Security Statement

Loudoun Water takes privacy and data protection issues seriously. We have created this Privacy and Data Security Statement to explain how we handle personally identifiable information collected from customers and business partners who register for services or conduct business with Loudoun Water.

Information Collection and Use

Loudoun Water collects personally identifiable information from customers that register for water, wastewater, or reclaimed water service. We also collect personally identifiable information from business partners that utilize Loudoun Water products and services. Personally identifiable information collected from customers and business partners typically include name, street address, phone number, e-mail address, and social security number.

Loudoun Water collects and stores water consumption data from our customer's meter. Billing information, such as a bank account or a credit card number may also be requested if a customer uses our online payment system. Loudoun Water uses this information to facilitate billing and payment transactions and to fulfill customer requests for service. We also use this information to send service announcements and newsletters, to conduct surveys, and to notify our customers about issues that may affect service.

Information Security

Information security is critical to our business. All personally identifiable information, as well as bill payment history and meter read information, is stored on secured servers in a locked data center. All personally identifiable information is protected by industry standard security technologies such as firewalls, access controls, encrypted transfer protocols, and intrusion monitoring. Best practices for information security are employed. All elements of our security program are periodically reviewed, tested, and updated.

Use of Third Party Payment Systems

Loudoun Water currently uses a third party to collect payments online. This third party payment provider is the only location where our customer's bank or credit card information is held. This third party conforms to the Payment Card Industry Data Security Standard (PCI DSS). Loudoun Water shares personally identifiable information with this payment provider via secured communication channels.

Information Sharing and Disclosure

Protection personally identifiable information about customers and business partners is an important part of our business operations. We share and disclose such information only as described below:

Loudoun Water will send personally identifiable information about our customers to other companies or individuals when: (1) we have our customers consent to share this information; (2) we need to share our customer's information to provide a product or service which has been requested by the customer; (3) we need to send information to companies who work on behalf of Loudoun Water to provide a product or service to our customers. These companies do not have any right to use the personally identifiable information that we provide them beyond what is necessary to assist Loudoun Water.

Loudoun Water will disclose our customer's personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Loudoun Water; (b) protect and defend the rights or property of Loudoun Water; or, (c) act under exigent circumstances to protect the personal safety of Loudoun Water's customers, business partners, employees, or the public.

How to Update or Delete Personally Identifiable Information

If you need to revise, edit, or delete your Personally Identifiable Information, you may do so by either contacting Customer Relations Staff at 571.291.7880 between the hours of 8:00 a.m. - 5:00 p.m. Monday through Friday or by completing the Contact Us form on our website. Banking details, credit card charges, and automatic payment options should be accessed by logging in to your personal online account.

Manage your account information at:Manage My Account

Changes to this Privacy Statement

Loudoun Water reserves the right to modify or amend this Privacy Policy at any time and for any reason. Changes to this Privacy Policy will be posted on Loudoun Water's website www.loudounwater.org. This policy is effective as of August 1, 2013 and any changes will be made available for customer review prior to replacing this policy. For additional questions about this Policy, please contact Loudoun Water at: 571.291.7880.