Rates and Billing

Billing and collection are established under the guidelines of Loudoun Water's Rates, Rules & Regulations for Water Service and Rates, Rules and Regulations for Wastewater Service.

Water and Wastewater Rates
Additional information regarding the rate changes that went into effect April 2010

Water Reuse Rate – rate per 1,000 gallons for reclaimed water usage: $1.36. As-built fees for “water” will apply for water reuse. All other rates, fees and charges shall remain unchanged.

For the most recent listing of availability fees, visit Construction Information.

Billing Schedule

Water and wastewater bills are mailed every three months, except for a few commercial accounts who receive a monthly bill. Since all water and wastewater services are used by the customer in advance of the bill, bills are due and payable when received. The bill due date is 30 days from the date on the bill. See an example of the Collection Process.

Late Payments

Bills are considered late when a payment is not received on or before the due date. If an account remains unpaid after this date, a 10% late fee is automatically charged to the account.

Reminder Notice

Reminder Notices are mailed when a payment has not been received by the due date and it already includes the late fee. These notices provide a revised due date and a service disconnection date. Failure to receive this notice does not exempt you from payment. The last thing we ever want to do is disconnect service as a result of non-payment. Therefore, we make every attempt to reach you by mail and by phone to discuss your past due bill before the scheduled termination date. In the event your account becomes past due, please don't wait for us to call you. Contact us immediately at 571.291.7880 so that we can work with you to make a possible payment arrangement to prevent disconnection.

If the bill is not paid in full on or before the final due date, or the date agreed upon if a payment arrangement is granted, a $30 fee will be charged to your account and your services will be disconnected. Although partial payments are accepted, they will not prevent services from being disconnected for non-payment.

Reconnection of Service

Once you have been disconnected for non-payment, the past due balance and all fees must be paid before service can be restored. If payment is made before 3 p.m. on the disconnect day, we will make every attempt to reconnect your services on that day, but it may take up to one full business day to restore your service.

Did You Have a High Water and Sewer Bill?

Learn how to check for possible leaks.