Loudoun Water will be replacing existing water meters for all customers with improved, state of the art water meters. Installation of new meters will help us provide the highest levels of customer service and operational efficiency. Installation of new water meters will also deliver significant customer benefits by:

• Providing detailed information to help customers lower their bills and conserve water
• Lowering the cost of billing and service activities passed along to customers
• Improving leak detection and response capabilities

Meter replacement is mandatory for all Loudoun Water customer accounts. All of our 65,000 residential and commercial water meters will be replaced. Loudoun Water has contracted with Utility Metering Solutions (UMS) to carry out installation of the new meters. UMS is an industry expert committed to delivering excellent work through courteous, professional employees. UMS installers will carry identification, wear identifiable uniforms and drive marked vehicles.

Almost all water meters are located in the utility right of way. It is unlikely that UMS installers will need to access private property to replace water meters. After the water meter has been replaced, a door hanger will be left with our customer notifying them that their new water meter has been installed. In the rare case that an installer needs to access private property to replace the existing water meter, our customer will receive a letter requesting that they schedule an appointment with Loudoun Water for their water meter replacement.

During water meter replacement, our customer's water service will be interrupted for ten (10) to fifteen (15) minutes. After the installation of the new water meter is complete, water service will be quickly restored. If accessible, the customer's water line will be flushed to remove air that may have collected during the installation. If customers notice air remaining in the lines, we ask that they simply run their cold water taps for five minutes to remedy the issue.

If you have questions about water meter replacements, please contact UMS at 800.297.0511. If you have service related questions, then please contact Loudoun Water at 571.291.7878. For additional information about our water meter replacement project, please click here to view the water meter FAQs.