Department Name	Phone	Fax
Cross Connection/Backflow Prevention	571.291.7878	703.729.9494
Broad Run Water Reclamation Facility	571.223.3855	571.223.3866
Capital Programs	571.291.7700	571.223.1527
Communications/PR	571.291.7700	571.223.2910
Community Systems	571.223.3855	571.223.3866
Customer Service	571.291.7880	571.223.2595
Land Development Programs	571.291.7700	571.223.2911
Field Service	571.291.7878	703.729.9494
Finance	571.291.7700	571.223.2513
General Manager's Office	571.291.7700	571.223.2910
Geographical Information Systems	571.291.7700	571.223.2911
Human Resources	571.291.7700	571.223.2079
Utility Maintenance	571.291.7878	703.729.9494
Operations & Maintenance Facility	571.291.7878	703.729.9494
Utility Locating	571.291.7878	703.729.9494
Utility Master Planning	571.291.7700	571.223.2911

 

Broad Run Water Reclamation Facility

The Broad Run Water Reclamation Facility (BRWRF) is an advanced wastewater treatment facility that services eastern Loudoun in 2008. It is located next to our Operations & Maintenance Facility and the Administrative Services Facility in Ashburn. The BRWRF will supplement the treatment currently being provided to Loudoun Water by the District of Columbia Water and Sewer Authority at their Blue Plains Facility.

Capital Programs

Capital Programs manages comprehensive water and wastewater projects that are financed directly by the Authority, and implements the design and construction of the water and wastewater projects identified in the Capital Improvements Program. Loudoun Water's new Broad Run Water Reclamation Facility (WRF) and the Water Supply Augmentation Project are two of the major projects managed by Capital Programs.

Communications/PR

The Communications/PR Department has five basic categories: Issues Management, Changing Behaviors (like wise water use), Proactive Efforts (tank sitings, new watermains, hydrant policies), Community Relations and Branding or Image Awareness.

Community Systems

Community Systems is responsible for operating and maintaining water and wastewater treatment plants. Loudoun Water operates the plants in accordance with the permit requirements imposed by the Virginia Departments of Health and Environmental Quality.

Cross Connection/Backflow Prevention

Cross Connection and Backflow Prevention ensures our system is protected from contamination in compliance with the Virginia Department of Health Water Works Regulations.

Customer Service

Customer Service is responsible for multiple functions which ensure timely and efficient service to our customers. Through direct customer contact by telephone or in person, responsibilities include initiating or final billing water and sewer service, performing a variety of utility account file maintenance, setting up new accounts, initiating credit and collection action, performing utility billing, processing payments, coordinating service work with field personnel, coordinating the issuance of permits of new construction and the main reception duties in the Administration building.

Engineering Inspections

Engineering Inspections is responsible for ensuring that the construction of Loudoun Water's water and wastewater infrastructure meets all required standards and regulations.

Field Service

Field Service provides our customers with outside services such as service connection and disconnection, meter readings for use in utility billing, leak checks and backflow inspections, and responds to service emergencies.

Finance

Finance maintains financial records, prepares the budget and annual financial statements, manages cash and investments and provides the procurement of goods and services for Loudoun Water in accordance with the Virginia Public Procurement Act. Finance has responsibility for several functions including payroll, purchasing, accounts payable and receivable, inventory, treasury management and rate setting.

Fleet Maintenance

Fleet Maintenance is responsible for the maintenance and repairs of all Loudoun Water's vehicles and operating equipment.

General Manager's Office

The General Manager oversees the operations of the authority and ensures the daily activities are conducted in accordance with the merit principles, policies and practices as adopted by the Board of Directors.

The Deputy General Manager (DGM) reports directly to the General Manager and is responsible for the oversight of functions related to providing external services and mission delivery. The DGM ensures that adequate resources and support systems are in place for all operating groups.

The General Manager's office initiates our formal external and internal communications. The main focus of communications is customer outreach and internal employee communications.

Geographical Information Systems

Geographical Information Systems (GIS) is responsible for implementing and managing Loudoun Water's spatial asset information systems and related business informations systems. The GIS department provides support to a wide range of Loudoun Water's business units, including Operations and Maintenance, Customer Service, Engineering and Finance.

Human Resources

Human Resources is responsible for all areas of employee relations including recruitment, benefits administration, employment policies and practices, training and development and implementing personnel actions.

Information Technology Services

Information Technology Services (ITS) is responsible for maintaining and overseeing all aspects of Loudoun Water's data processing and utility management systems, and for assisting in the maintenance of an efficient and effective management information system.

Land Development Programs

Land Development reviews plans, responds to public inquiries and works closely with Loudoun Water's Engineering Inspections to coordinate the installation of water and wastewater facilities in our service area.

Operations & Maintenance Administration

The Operations and Maintenance (O&M) Administration provides management and support services for all functions within the O&M's operating group.

Safety and Facilities Maintenance

Our Safety Coordinator is responsible for ensuring that all work activities are performed in accordance with Federal and Virginia safety laws, and the Authority's adopted safe practices and procedures.

Facilities Maintenance is responsible for maintaining and improving Loudoun Water's buildings and grounds. The department also manages and completes our facility remodeling and minor construction projects.

Utility Locating

Our utility locators locate and identify our underground system facilities to ensure protection from damages in compliance with Virginia's "Miss Utility" law.

Utility Maintenance

The Utility Maintenance department is responsible for the overall operation and maintenance of all Loudoun Water's water mains, meter vaults, sewage collection lines and sewage force mains and responding to service emergencies.

Utility Master Planning

Planning and Developmental Engineering is responsible for comprehensive utility planning including developing and updating the water and wastewater master plans, geographic information systems (GIS) and reviewing land development applications to ensure compliance to Loudoun Water standards and state regulation. The department also responds to public inquiries and works closely with Loudoun Water's Engineering Inspections to coordinate the installation of water and wastewater facilities in our service area.