UPDATE - September 12, 2012: As of 7:00 a.m., Loudoun Water's communications systems are back online and fully functioning. We sincerely apologize for any inconvenience it may have caused our customers and appreciate your patience during this time.
As of 3:00 p.m. on Tuesday, September 11, Loudoun Water is experiencing outages with our phone system.
To report an emergency please dial Loudoun Water's Emergency Phone Service directly at 703.476.3750. When prompted please select option number "3". For all other customer service needs, please access the appropriate forms on our website. We are working to resolve this issue, however we are currently unable to estimate when our communications will be restored. If you need to schedule a start or stop service, please use our online Start Service or Stop Service form.
We apologize for any inconvenience this may cause our customers. We will post updates on this page as soon as we receive additional information.
Loudoun Water Customer Relations