News You Can Use

Frozen Pipes Alert

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In anticipation of the cold weather, Loudoun Water urges customers to take preventative measures to avoid frozen pipes and meters. It is especially important to take precautionary steps during cold weather if your home is located on the shady side of the street or if you are an end townhome owner.

To Prevent Frozen Pipes:
· Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.

· If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.

· Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle.

· Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:
· Shut off the water immediately at the main shut off valve.

· You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame

· Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.



Available: LW Connect!

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Enroll in auto debit, view your account balance, pay your bill, enroll in paperless billing, see payment history and more! Click on the LW Connect logo to get started today! You'll need your Loudoun Water account number and the last four digits of your social security number to register. Need help? Call our Customer Relations team at 571-291-7880.

You may access LW Connect on multiple devices. It is best viewed while using Browsers IE9 or above, Firefox, or Chrome.  We will have a new interactive website and mobile apps coming soon to further enhance your experience!

Loudoun Water Storm Update

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In the event of an emergency requiring immediate assistance, please call our after hours emergency line at 571-291-7878. Response will depend on the weather and road conditions. We appreciate your patience.

Customers are urged to help prevent frozen pipes and meters, especially as the weather turns colder.

To Prevent Frozen Pipes:
     - Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.
     - If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.
     - Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle. 
     - Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:
     - Shut off the water immediately at the main shut off valve.
     - You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame.
     - Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.

 

NOW AVAILABLE: LW CONNECT!

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Enroll in auto debit, view your account balance, pay your bill, enroll in paperless billing, see payment history and more! Click on the LW Connect logo to get started today! You'll need your Loudoun Water account number and the last four digits of your social security number to register. Need help? Call our Customer Relations team at 571-291-7880. 

You may access LW Connect on multiple devices. It is best viewed while using Browsers IE9 or above, Firefox, or Chrome.  We will have a new interactive website and mobile apps coming soon to further enhance your experience!

LW Connect - Coming Soon!

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Loudoun Water is pleased to announce that our new customer portal, LW Connect, is currently in the final testing stages and will be launched later this year!  This new, robust, all-inclusive customer portal solution offers complete functionality for e-billing and personal account management services for Loudoun Water customers. Features that will be included are:

Auto-debit
Paperless billing
Mobile optimization

Look for more information on how you can connect with Loudoun Water soon!

 

Potomac Water Supply Program

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Loudoun County is a dynamic and fast-growing county. As its population and businesses grow, so does the demand for safe, clean drinking water. By 2040, Loudoun Water's customers may require up to 90 million gallons of drinking water every day. This represents a 40 million gallon per day increase from today's customer demand. To meet our customers' needs, we've developed the Potomac Water Supply Program to sustainably expand our water supply capacity and protect local quality of life for generations to come.

Loudoun Water's Potomac Water Supply Program is designed to ensure our customer's safe, reliable, and sustainable supply of our most precious resource-drinking water. Our innovative approach to water supply management is the culmination of years of planning that included:

  • Performing the cost-benefit analysis of alternatives;
  • Developing a strong public-private partnership;
  • Engaging government permitting and regulatory bodies;
  • Coordinating with regional drinking water providers; and,
  • Conducting outreach activities to customers, community organizations and local government leaders.

The result is a world-class program that is pioneering in scope, original in design, and sustainable in execution.The Potomac Water Supply Program involves:

  • Developing the assets and infrastructure to withdraw raw water directly from the Potomac River;
  • Banking raw water in retired quarries for future use;
  • Processing raw water at a state-of-the-art water treatment facility to produce safe, clean drinking water; and,
  • Developing new transmission capacity to distribute safe, clean drinking water to customers.

As the primary stewards of water in our community, we are working hard to ensure a sustainable and reliable drinking water supply far into the future. We are committed to responsibly executing the Potomac Water Supply Program to minimize impacts to the Potomac River and to limit land disturbance. Our innovative approach to increasing water storage capacity-water banking-will give Loudoun Water the flexibility to suspend withdrawals from the Potomac River during periods of drought or during water supply emergencies. This flexibility of operation protects the Potomac River and its delicate ecosystem. In fact, the entire Program is being developed with an eye toward sustainability and minimizing community impact during construction and operation.

To read more about the Potomac Water Supply Program, click here.

September is National Preparedness Month

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September is National Preparedness Month and this year's theme is “Don't Wait. Communicate. Make Your Emergency Plan Today.” We are encouraging customers to take part, make a plan, and know what to do during an emergency. Loudoun Water will be sharing information created by FEMA on our Facebook and Twitter pages throughout the month, encouraging families to create emergency plans that fit their individual needs.

Please consider taking these water-related preparations in the event of a weather emergency:

  • Store water in plastic containers such as soft drink bottles. Avoid using containers that will decompose or break, such as milk cartons or glass bottles.
  • Store one gallon of water per person and pet per day 
  • Keep at least a three-day supply of water for each person in your household.
  • If you have space in your refrigerator or freezer, consider filling plastic containers with water, leaving about an inch of space inside each one. (Remember, water expands as it freezes, so it is important to leave room in the container for the expanded water).
  • Place the containers in the refrigerator and freezer. This chilled or frozen water will help keep food cold for several hours if the power goes out.
  • Fill your bathtub with water to use for toilet flushing in case water services are unavailable following the storm.

For more information about National Preparedness Month visit www.ready.gov