News You Can Use

Loudoun Water Closed Thursday, March 5

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Loudoun Water is closed today, March 5, 2015 due to inclement weather. If you have an emergency requiring immediate assistance please call 571-291-7878. Be safe!

As temperatures drop, customers are urged to take preventative steps to avoid frozen pipes and/or meters.

To Prevent Frozen Pipes:
· Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.

· If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.


· Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle.

· Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:
· Shut off the water immediately at the main shut off valve.

· You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame

· Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.

New 2015 Rates to Take Effect April 1

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Operating as a revenue-neutral utility that is not supported with taxes, Loudoun Water must meet its expenses through income from customers and developers in the form of user rates and availability charges. Loudoun Water's Board of Directors adopted rate increases for years 2013, 2014 and 2015 in 2012. The approval followed a period of public review and a public meeting.

Central System Rates:

New Rates 2


Community System Rates:

New Rates 1


Lenah Run/Courtland Farms:

New Rate 3

Prevent Frozen Meters & Pipes During Cold Temps

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Thank you to all of our customers for their patience over the last week as our crews worked around the clock to restore service to those with frozen meters and pipes. The cold snap highlighted the importance of taking precautionary steps during cold weather to prevent frozen pipes and meters. 

Crews noticed a significant number of calls from homes located on the shady side of the street and from end-unit townhome owners. Customers that experienced frozen meters and/or pipes are especially urged to take preventative steps when the temperatures drop to avoid repeat incidents. 

To Prevent Frozen Pipes:
· Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.

· If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.

· Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle.

· Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:
· Shut off the water immediately at the main shut off valve.

· You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame

· Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.

Frozen Meters & Pipes

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For those of you have called in, we are working on a 24-48 hour response time. Crews have been working around the clock since Sunday, February 15, to restore service to hundreds of customers as quickly as possible. With below freezing temps and the pending snow storm this weekend, Loudoun Water will continue to work as long as it is safe for our field staff. We may need to stop operations and resume during normal business hours on Monday, February 23. 

It is important to remember to take precautionary steps during cold weather to prevent frozen meters and pipes, particularly if your home is located on the shady side of the street or if you are an end townhome owner. We thank you for your patience during this time.

To Prevent Frozen Pipes:
· Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.

· If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.

· Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle.

· Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:
· Shut off the water immediately at the main shut off valve.

· You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame

· Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.

 

 

Avoid Frozen Meters And Pipes During the Cold Weather!

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Over the past weekend, Loudoun Water received several hundred calls in regards to having frozen meters and/or pipes. Crews were working around the clock helping as many customers as possible, taking 30 minutes to one hour per house to thaw and insulate meters and pipes. 

It is important to remember to take precautionary steps during cold weather to prevent frozen meters and pipes, particularly if your home is located on the shady side of the street.

To Prevent Frozen Pipes:

· Eliminate sources of cold air near pipes by closing off crawl spaces, sealing drafty windows and doors, and insulating walls and attics.

· If pipes are exposed to cold air, wrap them with insulation or even newspaper will help.

· Keep water moving through pipes by turning on the faucet farthest from your main valve to a very small, steady trickle.

· Keep pipes in cupboards and vanities warmer by opening the doors to those cupboards to let warm air in.

If Your Pipes Freeze:

· Shut off the water immediately at the main shut off valve.

· You can melt the frozen water inside the pipes by warming the air around it using a hair dryer. Do not use a kerosene heater, blow torch or open flame.

· Once pipes are thawed, slowly turn water back on and check all joints for leaks and other areas for cracks that may have occurred as a result of the freeze.

 

Do You Have a Frozen Meter or Pipe?

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Loudoun Water is closed today, February 17, but Field Service crews are still working to attend to everyone who has called asking for help in regards to frozen meters and/or pipes.

We have received a high volume of calls regarding frozen meters and all Field Service staff are working to respond as quickly as possible.

It can take 30 minutes to one hour per customer to thaw and insulate a frozen meter.  Due to the high volume of calls, our staff is currently working within a 24 hour timeframe.

We're working around the clock to get to everyone who leaves a message.  If you have already called prior to today, you are on our list and we will be there as soon as we can. We thank you for your patience. 

As the cold temperature continues, we would like to remind customers the importance of preventing frozen meters and pipes. 

· During cold weather to prevent your pipes from freezing, allow a faucet to drip cold water slowly. The faucet you choose should be the one that is the greatest distance from your main water shut off valve.

· Open kitchen and cabinet doors to allow warmer air to circulate around the plumbing. Always remove any toxic substances first if there are small children in the home.




Frozen Meter Update

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Loudoun Water has received a high volume of calls regarding frozen meters and all Field Service staff are working to respond as quickly as possible. 

It can take 30 minutes to one hour per customer to thaw and insulate a frozen meter. Due to the high volume of calls and cold temperatures, staff have begun scheduling work into tomorrow, Monday, Feb. 16. Be assured, staff are working as quickly as possible to get to everyone. 

Click here to read more about how to prevent frozen meters and pipes.