News You Can Use

LW Connect - Coming Soon!

 Permanent link

Loudoun Water is pleased to announce that our new customer portal, LW Connect, is currently in the final testing stages and will be launched later this year!  This new, robust, all-inclusive customer portal solution offers complete functionality for e-billing and personal account management services for Loudoun Water customers. Features that will be included are:

Mobile optimization
Consumption monitoring

Look for more information on how you can connect with Loudoun Water soon!


Potomac Water Supply Program

 Permanent link

Loudoun County is a dynamic and fast-growing county. As its population and businesses grow, so does the demand for safe, clean drinking water. By 2040, Loudoun Water's customers may require up to 90 million gallons of drinking water every day. This represents a 40 million gallon per day increase from today's customer demand. To meet our customers' needs, we've developed the Potomac Water Supply Program to sustainably expand our water supply capacity and protect local quality of life for generations to come.

Loudoun Water's Potomac Water Supply Program is designed to ensure our customer's safe, reliable, and sustainable supply of our most precious resource-drinking water. Our innovative approach to water supply management is the culmination of years of planning that included:

  • Performing the cost-benefit analysis of alternatives;
  • Developing a strong public-private partnership;
  • Engaging government permitting and regulatory bodies;
  • Coordinating with regional drinking water providers; and,
  • Conducting outreach activities to customers, community organizations and local government leaders.

The result is a world-class program that is pioneering in scope, original in design, and sustainable in execution.The Potomac Water Supply Program involves:

  • Developing the assets and infrastructure to withdraw raw water directly from the Potomac River;
  • Banking raw water in retired quarries for future use;
  • Processing raw water at a state-of-the-art water treatment facility to produce safe, clean drinking water; and,
  • Developing new transmission capacity to distribute safe, clean drinking water to customers.

As the primary stewards of water in our community, we are working hard to ensure a sustainable and reliable drinking water supply far into the future. We are committed to responsibly executing the Potomac Water Supply Program to minimize impacts to the Potomac River and to limit land disturbance. Our innovative approach to increasing water storage capacity-water banking-will give Loudoun Water the flexibility to suspend withdrawals from the Potomac River during periods of drought or during water supply emergencies. This flexibility of operation protects the Potomac River and its delicate ecosystem. In fact, the entire Program is being developed with an eye toward sustainability and minimizing community impact during construction and operation.

To read more about the Potomac Water Supply Program, click here.

September is National Preparedness Month

 Permanent link

September is National Preparedness Month and this year's theme is “Don't Wait. Communicate. Make Your Emergency Plan Today.” We are encouraging customers to take part, make a plan, and know what to do during an emergency. Loudoun Water will be sharing information created by FEMA on our Facebook and Twitter pages throughout the month, encouraging families to create emergency plans that fit their individual needs.

Please consider taking these water-related preparations in the event of a weather emergency:

  • Store water in plastic containers such as soft drink bottles. Avoid using containers that will decompose or break, such as milk cartons or glass bottles.
  • Store one gallon of water per person and pet per day 
  • Keep at least a three-day supply of water for each person in your household.
  • If you have space in your refrigerator or freezer, consider filling plastic containers with water, leaving about an inch of space inside each one. (Remember, water expands as it freezes, so it is important to leave room in the container for the expanded water).
  • Place the containers in the refrigerator and freezer. This chilled or frozen water will help keep food cold for several hours if the power goes out.
  • Fill your bathtub with water to use for toilet flushing in case water services are unavailable following the storm.

For more information about National Preparedness Month visit

Loudoun Water Earns Triple-A Bond Rating From All Three Major Agencies

 Permanent link

Loudoun Water has earned a triple-A bond rating - the highest credit rating available - from all three major bond rating agencies.

Moody's upgraded Loudoun Water's rating in late July from Aa1 to Aaa, citing, “... the Authority's very strong finances, supported by an ample liquidity position and consistently solid debt service coverage due to conservative management practices.”

Loudoun Water is now one of only 10 combined water and wastewater utilities in the United States to hold an Aaa rating from Moody's.

Fitch Ratings awarded Loudoun Water its first AAA rating in 2005 followed by Standard & Poor's in 2008.

“This is a testament to Loudoun Water's long-term financial planning and strong financial position,” said Loudoun Water Chairman Johnny Rocca. “Receiving a Triple-A rating from the three major agencies will enable Loudoun Water to fund capital improvement projects at the best possible rates, providing our customers with cost-savings and honoring our ongoing commitment to outstanding service.”

The ratings come in advance of Loudoun Water's plans to issue $60 million in water and sewer system revenue bonds and $60.3 million in refunding bonds.

Fitch expects little change in the authority's strong credit profile, noting key rating drivers such as an affluent service area and robust economy; sound capital and resource planning; strong finances and low rates; and an elevated, manageable debt burden. 

Standard & Poor's noted the service area supports a steadily growing, very diverse and affluent Loudoun County; affordable rates, autonomous rate-setting ability, and demonstrated willingness to adjust rates to maintain strong financial margins.




Loudoun Water Customers Urged to Protect Themselves from Phone Scam

 Permanent link

Loudoun Water has been made aware of an individual who is attempting to impersonate a Loudoun Water employee by phone in attempt to gain credit card and other personal information. The Loudoun County Sherriff's office has been made aware of this individual and is working with Loudoun Water to ensure customers are protected. Protect yourself and your personal information from imposters with the following facts:

- Automated phone calls regarding bill payment and service are only performed during regular business hours. If you want to verify the authenticity of any phone call you receive regarding service, please call our Customer Service department at 571.291.7880.

- Loudoun Water employees NEVER: 
     - Conduct financial transactions or ask for personal information in the field.
     - Call demanding immediate payment. All payments by phone are handled through a third-party vendor. If you wish to verify the authenticity of our third-party payment provider, you can call back to process a payment or check the balance of your account at 1.866.539.1988.
     - Initiate an in-home visit without a scheduled appointment.
     - Perform unscheduled/emergency response/investigative work without proper ID.
     - Call offering unsolicited discounts.

- Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
- All Loudoun Water vehicles display the utility's logo.
- The majority of Loudoun Water business in the community is conducted outside of homes.

If you have any questions whether a person calling you or visiting your home is a Loudoun Water employee, then please immediately call our Customer Service department at 571.291.7880. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available that can also put you in touch with our on-call staff if you wish to verify work being performed.

In the Works - Loudoun Water’s Customer Portal

 Permanent link

When Loudoun Water changed over to a new enterprise software system that helps improve the way we conduct business and enhances the quality of service we provide, there were a few growing pains - including the temporary loss of the auto-debit tool in which many customers were enrolled. 

Loudoun Water has been working through the process of selecting a vendor through public procurement to ensure that the highest standards are upheld and that you, our customers, are receiving a thorough, full-service solution that best meets your needs. This includes the launch of an online customer portal.

We are working on a robust, all-inclusive customer portal solution that offers complete functionality for e-billing and personal account management services for Loudoun Water customers. Features that will be included are:

·         E-billing and Auto-debit
·         Mobile optimization 
·         Leak alerts
·         Consumption monitoring
·         Custom information based on preferences

While this process has taken longer than originally anticipated, we are doing our due diligence to ensure this comprehensive customer portal will offer features that will be secure and reliable. As work on the customer portal becomes finalized, we will share updates with you.

We look forward to sharing more information on this new benefit as we make progress. Do you have any suggestions for things you would like to see in the customer portal? Email us at:




July/August Customer Newsletter Now Available!

 Permanent link

On Tap is now available! Click to access the July/August customer newsletter, On Tap. This issue contains information regarding:

  • Smart Irrigation Month
  • Watering Schedules
  • Tips for Sprucing Up Your Sprinkler
  • Hurricane Season Preparation
  • and more!

As a reminder, you can always find up-to-date seasonal reminders and notifications on our Facebook and Twitter pages. You can also click here to sign up to have our newsletter emailed to you.