Loudoun Water has been made aware of an individual who is attempting to impersonate a Loudoun Water employee by phone in attempt to gain credit card and other personal information. The Loudoun County Sherriff's office has been made aware of this individual and is working with Loudoun Water to ensure customers are protected. Protect yourself and your personal information from imposters with the following facts:
- Automated phone calls regarding bill payment and service are only performed during regular business hours. If you want to verify the authenticity of any phone call you receive regarding service, please call our Customer Service department at 571.291.7880.
- Loudoun Water employees NEVER:
- Conduct financial transactions or ask for personal information in the field.
- Call demanding immediate payment. All payments by phone are handled through a third-party vendor. If you wish to verify the authenticity of our third-party payment provider, you can call back to process a payment or check the balance of your account at 1.866.539.1988.
- Initiate an in-home visit without a scheduled appointment.
- Perform unscheduled/emergency response/investigative work without proper ID.
- Call offering unsolicited discounts.
- Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
- All Loudoun Water vehicles display the utility's logo.
- The majority of Loudoun Water business in the community is conducted outside of homes.
If you have any questions whether a person calling you or visiting your home is a Loudoun Water employee, then please immediately call our Customer Service department at 571.291.7880. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available that can also put you in touch with our on-call staff if you wish to verify work being performed.