News You Can Use

Payment Methods Questions Answered

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There have been some questions about payment methods following recent third party payment vendor changes. While we cannot offer auto-debit at this time, we have several other payment methods in place for your convenience. You can pay online free of charge, pay by phone, mail a check, or visit our facility and make a payment in person.

Because of this change, we have gone to great lengths to ensure that customers are not double billed or considered past due. Disconnections were halted during the changeover to ensure customers had adequate time to remit bills. We are even sending courtesy paper bills to our enrolled customers that were using auto debit.

The auto debit challenge is temporary. We promise. We are currently working with various companies to find the best company to service our customers.

We encourage you to reach out to us if you have any questions or concerns and we will be happy to assist you in any way we can!

Protect Yourself, Beware of Imposters!

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Loudoun Water cautions customers to be aware of individuals who falsely claim to be Loudoun Water employees and request access to their homes or businesses to collect water quality samples or perform other work. Protect yourself and your home from imposters with the following facts:

  • Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
  • All Loudoun Water vehicles display the utility's logo.
  • The majority of Loudoun Water business in the community is conducted outside of homes.
  • Loudoun Water employees NEVER:
    • Initiate an in-home visit without a scheduled appointment
    • Conduct financial transactions or ask for personal information in the field
    • Perform unscheduled/emergency response/investigative work without proper ID

Most importantly, do not allow anyone into your home if you are uncomfortable or suspicious.

Report Suspected Imposters

If you have any questions about whether a person at your door is a Loudoun Water employee, then please call the Customer Service department at 571.291.7880 and they will verify if we are performing work in your area. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available who can also put you in touch with our on-call staff if you wish to verify work being performed.

Watch your Mailbox for Information Regarding Your New Account Number

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Are you ready for a simpler process, improved performance, and a better online experience? All of these benefits are coming your way soon. It all starts with your account number. On October 6, 2014, Loudoun Water changed over to a new, modern software system that will improve the way we do business with our customers and enhance the quality service we provide. There are some details and changes you should be aware of when you receive your upcoming billing statement:

  • Tier and basic charges will be prorated based on the number of days of service.
  • On your bill, the unit of measure will be in true gallons used.
  • Homeowners with Tenants should note changes to their process. The account will now automatically go back in to the homeowner's name when a tenant moves out and no more $25 charge when this happens.
  • Your current bill cycles and due dates may change.
  • You will see a backflow charge for all water meters for non-residential customers, including multi-families.

Remember to update your personal records, as well as your banking or bill-payment settings with your new account number to ensure proper and timely processing.

If you have any questions, our customer relations team is ready to help. Please call 571.291.7880 if you need assistance.

Loudoun Water Begins Work at Beaverdam Creek Reservoir

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Utility Commits to Re-Open the Reservoir after the Project is Completed

Loudoun Water announced that Beaverdam Creek Reservoir is closed to all users, including Loudoun Rowing, effective September 9.  The reservoir water levels are being lowered and as a result, all access is prohibited.

"At the direction of our engineering consultants, we are starting to drain the reservoir as part of our evaluation phase of the project," said Loudoun Water Chief Executive Fred Jennings.  "These activities simply make the area too dangerous for the rowing community.  The reservoir will be closed until we are finished with all phases of the renovation, including planning, evaluation, design and construction.  However, Loudoun Water is committed to re-opening the reservoir for managed public recreation as soon as the job is done."

Loudoun Water is in discussions with Northern Virginia Regional Park Authority (NOVA Parks) to determine the best arrangement to manage the reservoir for public use after construction is complete.  Loudoun Water is also planning to conduct a land-use management study.  This process will call for considerable stakeholder involvement.

"Ultimately, we want the reservoir to be safely enjoyed by all.  Guided by our overall planning process, we will balance our primary responsibility to protect and maintain the reservoir as a long-term drinking water resource with the community's desire to enjoy the scenic and tranquil surroundings that Beaverdam provides," said Jennings.

Loudoun Water purchased the 600-acre Beaverdam Creek Reservoir and surrounding land along with the Goose Creek Reservoir, Goose Creek Water Treatment Plant and water transmission pipeline along the W&OD Trail to the Fairfax County line in January 2014.  The purchase was part of a $30 million deal with the City of Fairfax.

Click here to view the Original Press Release

Safe, Healthy Drinking Water: It is Our Mission

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Nothing is more important than the safety of your drinking water.  After all, it is Loudoun Water’s fundamental mission.  We are committed to providing exceptional water quality for you, your family, and your neighbors every day. How do we do that? Most importantly, we conduct rigorous testing to ensure that your drinking water is always clean, safe, and healthy.  

Testing and Water Quality

Our drinking water meets or exceeds all the standards required by the Safe Drinking Water Act, which is enforced by the Virginia Department of Health. Your water is tested and monitored for chemical and bacteriological constituents on a weekly, monthly and yearly basis. The City of Fairfax and the Fairfax Water test the water prior to distributing it to us and then we conduct further testing, such as bacteriological analysis (total coliform), disinfection by-products (total trihalomethanes) and lead and copper. 

Read our annual water quality reports for detailed information related to Loudoun Water's drinking water quality.

Read the data for inorganic and metals parameters for Fairfax Water's source and treated waters for the Potomac River, Corbalis Water Treatment Plant. 

Click the link for in-depth answers regarding 
common drinking water quality questions from customers.

Water Facts:

Phosphate Facts
Disinfection and Flushing 
Odor, Specks and Stains
Odors Originating From the Source Water
Lead Corrosion 
Water Hardness

Learn more about stream health.

Learn more about drinking water treatment.

Beaverdam Creek Reservoir Information

On April 22, 2014, Loudoun Water closed public access to the Beaverdam Creek Reservoir and the surrounding property.  The temporary access restriction is necessary as Loudoun Water has the responsibility to assess, understand, and plan key areas of ownership, including safety & security, liability, operational flexibility (required dam upgrades), water quality, and property management. Ultimately, Loudoun Water’s objective is to manage the reservoir as a drinking water resource while also supporting public use and enjoyment.

Loudoun Water held an informational community meeting on July 30 to share Loudoun Water’s vision for Beaverdam Creek Reservoir.  Representatives from Loudoun Water were on hand to describe this future vision and key milestones. The presentation can be downloaded here. 

Beaverdam Creek Reservoir FAQ

On April 22, 2014 Loudoun Water announced that access to the Beaverdam Creek Reservoir and the surrounding property is temporarily closed to public access. The access restriction is necessary as Loudoun Water begins the renovation process to upgrade the site to meet the Virginia dam safety design and regulatory criteria, as well as to address safety and land use management issues. The assessment, inspection, planning, design, permitting, construction and acceptance activities associated with the renovation are anticipated to be completed by late 2018. 

During the renovation process, Loudoun Water plans to embark on a land management planning process, including an extensive stakeholder involvement process. Our objective is to create a plan that, first and foremost, manages the reservoir as a drinking water resource, while supporting an appropriate level of public use and enjoyment after renovations have been completed. Please read the following list of Frequently Asked Questions to learn more.

  1. Who is Loudoun Water?

Loudoun Water is an independent authority, established through the Commonwealth of Virginia for the sole purpose of providing water and wastewater service to residents of the unincorporated areas of Loudoun County.  Loudoun Water has characteristics of both a not-for-profit business and a public agency.  The operational management, permitting compliance, and environmental health of our assets, including the Beaverdam Creek Reservoir are responsibilities that we hold for the benefit of our customers.

  1. Does Loudoun Water receive taxpayer funding from Loudoun County government or the Commonwealth of Virginia?

No.  Loudoun Water’s revenue is received from user fees from customers or from availability fees from developers.  User fees pay for operating expenses. Availability fees pay for capital improvements.  Loudoun Water receives no tax money from either Loudoun County government or the Commonwealth of Virginia.

  1. Why has Loudoun Water restricted public access to the Beaverdam Creek Reservoir and surrounding land until 2018?

Initially, Loudoun Water did not anticipate making immediate changes to public access at Beaverdam Creek Reservoir.  The previous owner, the City of Fairfax, did not restrict public access.  However, Loudoun Water quickly realized that because the City did not manage the reservoir and surrounding land as a recreational asset, but rather allowed unmanaged and unchecked public access, change was necessary.

Loudoun Water has three primary objectives guiding our need to restrict access on the reservoir.  First, Loudoun Water needs to regain a level of control over appropriately managing the land and water, a process that will engage key stakeholders.  Second, Loudoun Water will begin a process to plan for the activities to evaluate the operational systems.  This process may necessitate the fluctuation of water levels and evaluation of the dam functionality and safety controls among other items.  Third, Loudoun Water will be undertaking significant renovations to bring the dam into compliance with Virginia dam safety and regulatory criteria.  It is important to recognize that while construction activities may not be immediately visible, important steps to test the operational systems will be taking place.  We may not have the benefit of advanced notice to citizens.  To prepare for this significant project, Loudoun Water determined it must immediately restrict all public access to the reservoir and the surrounding land to ensure the safety of the public as well as those working on the renovation. 

  1. If the dam needs repair work, why can’t the other areas of the reservoir still be used?

The water levels may fluctuate during the initial planning stages to assess and inspect the functioning of the dam and pump stations.  In addition, the work that is necessary to correct deficiencies at the reservoir will require the water level to be lowered and potentially completely drained for an extended period of time during construction.  While construction activities may not be immediately visible, important planning and testing activities will be developed and performed.  Activities such as fluctuating water level controls, algae controls, and water quality monitoring could be performed and we are providing the community sufficient notice with this action.

  1. Why has Loudoun Water chosen to manage Beaverdam Creek Reservoir differently than the City of Fairfax?

During its fifty year ownership, the City of Fairfax did not manage the Beaverdam or Goose Creek Reservoirs as a recreational asset however they also did not actively restrict public access.  During this period, Beaverdam suffered from private encroachments and unsafe activities, including gang activity and multiple drownings. 

Loudoun Water’s vision is that an appropriate level of public use and enjoyment can and should be attained at the Beaverdam Creek Reservoir, and that will be most effectively gained through a land management planning process that includes key stakeholders.  This will serve to protect Beaverdam Creek Reservoir as a drinking water source for Loudoun County while providing an appropriate level of public use of the water and surrounding property.

  1. Did Loudoun Water consider permanent restrictions and installing barriers to limit access to the water and surrounding property?

Many water authorities and service districts across the country secure their reservoirs with perimeter fencing eliminating all public access.  However, Loudoun Water came to the conclusion that was not necessary, nor appropriate for the Beaverdam Creek Reservoir.  Our objective is to create a plan that, first and foremost, manages the reservoir as a drinking water resource, while supporting an appropriate level of public use and enjoyment after renovations have been completed.

  1. Is there an immediate safety problem the public should be concerned about?

No.  While the dam and reservoir are in need of renovations and upgrades to abide with the changes in the Virginia dam safety design and regulatory criteria, the renovations and upgrades that are needed do not pose a safety problem from a dam integrity standpoint. 

Planned construction efforts will correct deficiencies that include inadequate spillway and conveyance capacity, stability and integrity of the dam embankment (seepage), stability and integrity of the intake tower and the tower access bridge, secure pump station capability as well as other items.  Loudoun Water is in the process of selecting an engineering firm to assist it in planning and designing for these significant renovations.  The assessment, inspection, planning, design, permitting, construction and acceptance activities associated with the renovation are anticipated to be completed by late 2018.

  1. Why is the reservoir open to school rowing crews but restricted to other users?

The City of Fairfax, the previous owner of the reservoir, had an agreement in place with Loudoun Rowing Association to utilize the reservoir for rowing crews.  When Loudoun Water purchased the reservoir, it agreed to honor the existing agreement with Loudoun Rowing.  The agreement with Loudoun Rowing Association was tightened, is for one year, and is subject to termination for construction activities. 

  1. How does Beaverdam Creek Reservoir fit into Loudoun Water’s plans to manage drinking water in Loudoun County?

In 2012, Loudoun Water received permit approval from the Commonwealth of Virginia to move forward with development of the Potomac Water Supply Program.  Designed to ensure that Loudoun Water’s customers have a safe, reliable, and sustainable supply of drinking water, Loudoun Water’s innovative approach to water supply management is the culmination of years of planning.  The Potomac Water Supply Program includes a water banking network, including the use of retired quarries, as well as the Beaverdam Creek Reservoir.

Loudoun Water is committed to responsibly executing the Potomac Water Supply Program to minimize impacts to the Potomac River and to limit land disturbance.  Our innovative approach to increasing water storage capacity—water banking—will give Loudoun Water the flexibility to suspend withdrawals from the Potomac River during periods of drought or water supply emergencies.  This flexibility of operation will protect the Potomac River and its delicate ecosystem.  With Loudoun Water’s recent acquisition of the City of Fairfax assets, our drinking water program also includes an increased focus towards watershed management activities in Goose Creek and the Potomac River.

Boil Water Advisory Lifted for Affected Homes in Sterling

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Laboratory testing has confirmed the safety of drinking water for homes affected by the boil water advisory issued for portions of Sterling, Virginia on May 12th, 2014.  

Residents located on E. Poplar Rd. between Sterling Blvd. and E. Maple Avenue, as well as residents on E. Roanoke Rd. between E. Poplar Rd. and S. Dickenson Avenue may confidently and safely resume normal use of drinking water. The boil water advisory has also been lifted for residents of Poplar Ct., S. Buckingham Ct., and S. Roanoke Ct, as well as 902, 904, and 906 South Sterling Blvd.

All residents may resume regular, safe use of drinking water.

We regret the inconvenience that the boil water advisory may have caused. If you have questions regarding water quality or the lifting of the boil water advisory, then please contact Loudoun Water’s Customer Service at (571) 291-7880.



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Loudoun Water has issued, effective immediately, a boil water advisory for homes in a portion of Sterling, VA. The affected area includes all homes on E. Poplar Rd. between Sterling Blvd. and E. Maple Avenue, as well as homes on E. Roanoke Rd. between E. Poplar Rd. and S. Dickenson Avenue. The advisory is also in effect for homes on Poplar Ct., S. Buckingham Ct., and S. Roanoke Ct, as well as 902, 904, and 906 South Sterling Blvd. This boil water advisory will remain in effect until acceptable water quality is confirmed by testing. We expect this process to take 48-72 hours. 

This boil water advisory is being issued because of multiple water main breaks, which resulted in a loss of water pressure or water service to approximately 75 homes in the affected area. Loudoun Water’s field service teams have repaired the water main breaks; however, the boil water advisory remains in effect. When a water main breaks there is an increased risk of contamination. Although we do NOT have an indication that the water system has been contaminated, as a precaution, Loudoun Water and the Virginia Department of Health recommend that residents in the affected areas should bring water to a rolling boil for one minute and cool before using. If you cannot boil your water, then bottled water should be used.

Only boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth and food preparation. In case there is water discoloration, customers should let the water run until it clears.

We regret the inconvenience that the boil water advisory may cause. Loudoun Water will provide regular updates and post information online at A complete list of Frequently Asked Questions and Answers regarding boil water advisories is also available.If you have questions, then please contact Loudoun Water’s Customer Service at (571) 291-7880.