News You Can Use

Loudoun Water Earns Triple-A Bond Rating From All Three Major Agencies

 Permanent link

Loudoun Water has earned a triple-A bond rating - the highest credit rating available - from all three major bond rating agencies.

Moody's upgraded Loudoun Water's rating in late July from Aa1 to Aaa, citing, “... the Authority's very strong finances, supported by an ample liquidity position and consistently solid debt service coverage due to conservative management practices.”

Loudoun Water is now one of only 10 combined water and wastewater utilities in the United States to hold an Aaa rating from Moody's.

Fitch Ratings awarded Loudoun Water its first AAA rating in 2005 followed by Standard & Poor's in 2008.

“This is a testament to Loudoun Water's long-term financial planning and strong financial position,” said Loudoun Water Chairman Johnny Rocca. “Receiving a Triple-A rating from the three major agencies will enable Loudoun Water to fund capital improvement projects at the best possible rates, providing our customers with cost-savings and honoring our ongoing commitment to outstanding service.”

The ratings come in advance of Loudoun Water's plans to issue $60 million in water and sewer system revenue bonds and $60.3 million in refunding bonds.

Fitch expects little change in the authority's strong credit profile, noting key rating drivers such as an affluent service area and robust economy; sound capital and resource planning; strong finances and low rates; and an elevated, manageable debt burden. 

Standard & Poor's noted the service area supports a steadily growing, very diverse and affluent Loudoun County; affordable rates, autonomous rate-setting ability, and demonstrated willingness to adjust rates to maintain strong financial margins.

 

 

 

Loudoun Water Customers Urged to Protect Themselves from Phone Scam

 Permanent link

Loudoun Water has been made aware of an individual who is attempting to impersonate a Loudoun Water employee by phone in attempt to gain credit card and other personal information. The Loudoun County Sherriff's office has been made aware of this individual and is working with Loudoun Water to ensure customers are protected. Protect yourself and your personal information from imposters with the following facts:

- Automated phone calls regarding bill payment and service are only performed during regular business hours. If you want to verify the authenticity of any phone call you receive regarding service, please call our Customer Service department at 571.291.7880.

- Loudoun Water employees NEVER: 
     - Conduct financial transactions or ask for personal information in the field.
     - Call demanding immediate payment. All payments by phone are handled through a third-party vendor. If you wish to verify the authenticity of our third-party payment provider, you can call back to process a payment or check the balance of your account at 1.866.539.1988.
     - Initiate an in-home visit without a scheduled appointment.
     - Perform unscheduled/emergency response/investigative work without proper ID.
     - Call offering unsolicited discounts.

- Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
- All Loudoun Water vehicles display the utility's logo.
- The majority of Loudoun Water business in the community is conducted outside of homes.

If you have any questions whether a person calling you or visiting your home is a Loudoun Water employee, then please immediately call our Customer Service department at 571.291.7880. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available that can also put you in touch with our on-call staff if you wish to verify work being performed.

In the Works - Loudoun Water’s Customer Portal

 Permanent link

When Loudoun Water changed over to a new enterprise software system that helps improve the way we conduct business and enhances the quality of service we provide, there were a few growing pains - including the temporary loss of the auto-debit tool in which many customers were enrolled. 

Loudoun Water has been working through the process of selecting a vendor through public procurement to ensure that the highest standards are upheld and that you, our customers, are receiving a thorough, full-service solution that best meets your needs. This includes the launch of an online customer portal.

We are working on a robust, all-inclusive customer portal solution that offers complete functionality for e-billing and personal account management services for Loudoun Water customers. Features that will be included are:

·         E-billing and Auto-debit
·         Mobile optimization 
·         Leak alerts
·         Consumption monitoring
·         Custom information based on preferences

While this process has taken longer than originally anticipated, we are doing our due diligence to ensure this comprehensive customer portal will offer features that will be secure and reliable. As work on the customer portal becomes finalized, we will share updates with you.

We look forward to sharing more information on this new benefit as we make progress. Do you have any suggestions for things you would like to see in the customer portal? Email us at: communications@loudounwater.org.

 

 

 

July/August Customer Newsletter Now Available!

 Permanent link

On Tap is now available! Click to access the July/August customer newsletter, On Tap. This issue contains information regarding:

  • Smart Irrigation Month
  • Watering Schedules
  • Tips for Sprucing Up Your Sprinkler
  • Hurricane Season Preparation
  • and more!

As a reminder, you can always find up-to-date seasonal reminders and notifications on our Facebook and Twitter pages. You can also click here to sign up to have our newsletter emailed to you.

 

Protect Yourself from Imposters

 Permanent link

Loudoun Water cautions customers to be aware of individuals who falsely claim to be Loudoun Water employees and request access to their homes or businesses to collect water quality samples or perform other work. Protect yourself and your home from imposters with the following facts:

  • Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
  • All Loudoun Water vehicles display the utility's logo.
  • The majority of Loudoun Water business in the community is conducted outside of homes.
  • Loudoun Water employees NEVER:
    • Initiate an in-home visit without a scheduled appointment
    • Conduct financial transactions or ask for personal information in the field
    • Perform unscheduled/emergency response/investigative work without proper ID

If you have any questions about whether a person at your door is a Loudoun Water employee, then please call the Customer Service department at 571.291.7880 and they will verify if we are performing work in your area. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available who can also put you in touch with our on-call staff if you wish to verify work being performed.

 

Save Money and Avoid Water Waste While Watering Your Yard

 Permanent link

Water usage always seems to spike during the summer months, which is why it is so important to irrigate responsibly. Below are a few simple tips for saving water while irrigating:

Most lawns only need about ¾ to 1 inch of water per week to stay healthy. The best (and easier) way to determine how much time it takes for your sprinkler to deliver that much water is by placing a tuna can to measure the water. 

Watering in the evening or early in the morning helps to reduce evaporation. 

Avoid sprinklers that mist as they increase evaporation

Aerate soil in the spring and fall to reduce runoff

Set sprinklers to avoid paved areas

Allowing grass to grow 2-3 inches allows for enhanced root development and minimal watering

Interested in other conservation tips? Check out our list of 100 ways to save water!

Beaverdam Reservoir Temporarily Reopens May 30

 Permanent link

Beaverdam Reservoir will temporarily reopen to the public on May 30, 2015. Loudoun Water and NOVA Parks have formed a joint partnership along with the community to reopen this wonderful local asset.

What you need to know to enjoy Beaverdam:

- Loudoun Water owns the reservoir and surrounding property. Loudoun Water wants to ensure safe reliable drinking water for all residents for years to come.
- NOVA Parks will manage the reservoir as a recreational asset. NOVA Parks will maximize the value of this amenity for the community to enjoy.
- Beaverdam Reservoir is a source of public drinking water first and foremost. Do your part to keep the water clean.
- Water levels will periodically fluctuate as needed.
- Public Access Schedule:
     2015/2016: Open
     2017/2018: Closed
     2019: Grand Reopening (Permanent)
- Look for NOVA Park signs. Please adhere to posted rules and regulations. Parking will be limited.

Questions on park rules and regulations? Call NOVA Parks Staff at 703.327.3403 or visit www.nvrpa.org/park/Beaverdam.