News You Can Use

In the Works - Loudoun Water’s Customer Portal

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When Loudoun Water changed over to a new enterprise software system that helps improve the way we conduct business and enhances the quality of service we provide, there were a few growing pains - including the temporary loss of the auto-debit tool in which many customers were enrolled. 

Loudoun Water has been working through the process of selecting a vendor through public procurement to ensure that the highest standards are upheld and that you, our customers, are receiving a thorough, full-service solution that best meets your needs. This includes the launch of an online customer portal.

We are working on a robust, all-inclusive customer portal solution that offers complete functionality for e-billing and personal account management services for Loudoun Water customers. Features that will be included are:

·         E-billing and Auto-debit
·         Mobile optimization 
·         Leak alerts
·         Consumption monitoring
·         Custom information based on preferences

While this process has taken longer than originally anticipated, we are doing our due diligence to ensure this comprehensive customer portal will offer features that will be secure and reliable. As work on the customer portal becomes finalized, we will share updates with you.

We look forward to sharing more information on this new benefit as we make progress. Do you have any suggestions for things you would like to see in the customer portal? Email us at:




July/August Customer Newsletter Now Available!

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On Tap is now available! Click to access the July/August customer newsletter, On Tap. This issue contains information regarding:

  • Smart Irrigation Month
  • Watering Schedules
  • Tips for Sprucing Up Your Sprinkler
  • Hurricane Season Preparation
  • and more!

As a reminder, you can always find up-to-date seasonal reminders and notifications on our Facebook and Twitter pages. You can also click here to sign up to have our newsletter emailed to you.


Protect Yourself from Imposters

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Loudoun Water cautions customers to be aware of individuals who falsely claim to be Loudoun Water employees and request access to their homes or businesses to collect water quality samples or perform other work. Protect yourself and your home from imposters with the following facts:

  • Our employees in the field always wear a Loudoun Water uniform shirt and carry an ID badge.
  • All Loudoun Water vehicles display the utility's logo.
  • The majority of Loudoun Water business in the community is conducted outside of homes.
  • Loudoun Water employees NEVER:
    • Initiate an in-home visit without a scheduled appointment
    • Conduct financial transactions or ask for personal information in the field
    • Perform unscheduled/emergency response/investigative work without proper ID

If you have any questions about whether a person at your door is a Loudoun Water employee, then please call the Customer Service department at 571.291.7880 and they will verify if we are performing work in your area. Our normal business hours are 8:00 a.m. - 5:00 p.m. Monday through Friday. We respond to emergency requests only after hours and on the weekends, and we do not make routine residential visits outside of regular business hours unless previously arranged. After hours we have an answering service available who can also put you in touch with our on-call staff if you wish to verify work being performed.


Save Money and Avoid Water Waste While Watering Your Yard

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Water usage always seems to spike during the summer months, which is why it is so important to irrigate responsibly. Below are a few simple tips for saving water while irrigating:

Most lawns only need about ¾ to 1 inch of water per week to stay healthy. The best (and easier) way to determine how much time it takes for your sprinkler to deliver that much water is by placing a tuna can to measure the water. 

Watering in the evening or early in the morning helps to reduce evaporation. 

Avoid sprinklers that mist as they increase evaporation

Aerate soil in the spring and fall to reduce runoff

Set sprinklers to avoid paved areas

Allowing grass to grow 2-3 inches allows for enhanced root development and minimal watering

Interested in other conservation tips? Check out our list of 100 ways to save water!

Beaverdam Reservoir Temporarily Reopens May 30

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Beaverdam Reservoir will temporarily reopen to the public on May 30, 2015. Loudoun Water and NOVA Parks have formed a joint partnership along with the community to reopen this wonderful local asset.

What you need to know to enjoy Beaverdam:

- Loudoun Water owns the reservoir and surrounding property. Loudoun Water wants to ensure safe reliable drinking water for all residents for years to come.
- NOVA Parks will manage the reservoir as a recreational asset. NOVA Parks will maximize the value of this amenity for the community to enjoy.
- Beaverdam Reservoir is a source of public drinking water first and foremost. Do your part to keep the water clean.
- Water levels will periodically fluctuate as needed.
- Public Access Schedule:
     2015/2016: Open
     2017/2018: Closed
     2019: Grand Reopening (Permanent)
- Look for NOVA Park signs. Please adhere to posted rules and regulations. Parking will be limited.

Questions on park rules and regulations? Call NOVA Parks Staff at 703.327.3403 or visit


Your Payment Method Questions Answered

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As a reminder, auto-debt is currently unavailable, but we are diligently working toward a new payment solution. Please use one of our alternate payment methods when submitting any payments. We thank you for your patience! We'll have more information to come soon.

While we cannot offer auto-debt at this time, we have several other payment methods in place for your convenience. You can pay online free of charge, pay by phone, mail a check, or visit our facility and make a payment in person. 

If you have any questions, please call our Customer Service team at 571.291.7880.

In light of recent area utility scams, if you receive a phone call regarding your service and want to confirm you are speaking with a Loudoun Water representative, we encourage you to either call us back at 571.291.7880 or call us at 1.866.539.1988.

Join us this Weekend!

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It's a busy weekend for Loudoun Water with two great events! On Saturday, we'll be at the South Riding Business Expo & Community Yard Sale from 8 a.m. to noon at the South Riding Center. For more information, visit their website. Then on Sunday, Loudoun Water staff will be at the 7th Annual Earth Day at Loudoun Family Festival on Sunday, April 26 from 11:00 a.m. to 4:00 p.m. For more information about the event, visit their website.  

We'll be giving out water bottles, shower timers, and other great goodies that will help you conserve water at both events! Our team will be on hand to share information about how to spot a leak, tips for conserving water during summer months, and updates about our Potomac Water Supply Program. Hope you can join us for this fun event!

Earth Day 2015