News You Can Use

Preventing Frozen Pipes and Meters

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The cold weather has put a lot of stress on pipes and meters over the past few days. Loudoun Water wants to remind customers the importance of preventing frozen pipes.

If you suspect that you have a frozen pipe or meter that is not within your home, please call Loudoun Water at 571.291.7880 (8:00 a.m. - 5:00 p.m.) or our after hours emergency number at 571.291.7878. Always contact Loudoun Water before contacting a plumber. 

How do you know if you have a frozen pipe or meter?

If you turn on a faucet and only have a trickle of water coming out or no water at all and it has been very cold for a period of time, suspect a frozen pipe or meter. Identify whether the problem is throughout the house or in one area.

If it’s only in one area of your household you may be able to thaw the pipe by opening the cabinets and allowing the warmer air to circulate around the pipes. Always remove any toxic substances first if there are small children in the home. You could use a hair dryer on low or a portable heater, but avoid using electrical appliances if there is standing water.

If there is no water, throughout your household, please contact Loudoun Water. In order to assist you, we recommend for someone to be home. The Loudoun Water representative will check with you before leaving to ensure your water has been reinstated.

Preventative steps prior to winter weather:

· Close the inside valves and drain the pipes leading to your outside hose bib (faucet).

· Know where your main shut off valve is and label it. Minimize the potential for water damage by ensuring that everyone in the household knows how to shut off the water in case of an emergency.

· Insulate pipes in unheated areas. Hardware and plumbing supply stores carry insulation to keep pipes from freezing.

During cold weather:

· During cold weather to prevent your pipes from freezing, allow a faucet to drip cold water slowly. The faucet you choose should be the one that is the greatest distance from your main water shut off valve.

· Open kitchen and cabinet doors to allow warmer air to circulate around the plumbing. Always remove any toxic substances first if there are small children in the home.

 

Loudoun Water Closed Monday, Jan. 19

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Loudoun Water offices are closed on Monday, Jan. 19 and will reopen on Tuesday, Jan. 20. If you have an emergency requiring assistance call 571.291.7878 and you will be directed to our on-call service. 

As the weather remains colder, remember the importance of preventing frozen pipes and meters. If you suspect that you have a frozen pipe or meter that is not within your home, please Call Loudoun Water at 571.291.7880 (8:00 a.m. - 5:00 p.m.) or after hours emergency number at 571.291.7878 before contacting a plumber. 

Click here to read more about how you can prevent your pipes from freezing or to determine if you have a frozen pipe or meter.

Preventing Frozen Pipes & Meters

 Permanent link

The cold weather has put a lot of stress on pipes and meters over the past few days. Loudoun Water wants to remind customers the importance of preventing frozen pipes.

If you suspect that you have a frozen pipe or meter that is not within your home, please call Loudoun Water at 571.291.7880 (8:00 a.m. - 5:00 p.m.) or our after hours emergency number at 571.291.7878. Always contact Loudoun Water before contacting a plumber. 

How do you know if you have a frozen pipe or meter?

If you turn on a faucet and only have a trickle of water coming out or no water at all and it has been very cold for a period of time, suspect a frozen pipe or meter. Identify whether the problem is throughout the house or in one area.

If it’s only in one area of your household you may be able to thaw the pipe by opening the cabinets and allowing the warmer air to circulate around the pipes. Always remove any toxic substances first if there are small children in the home. You could use a hair dryer on low or a portable heater, but avoid using electrical appliances if there is standing water.

If there is no water, throughout your household, please contact Loudoun Water. In order to assist you, we recommend for someone to be home. The Loudoun Water representative will check with you before leaving to ensure your water has been reinstated.

Preventative steps prior to winter weather:

· Close the inside valves and drain the pipes leading to your outside hose bib (faucet).

· Know where your main shut off valve is and label it. Minimize the potential for water damage by ensuring that everyone in the household knows how to shut off the water in case of an emergency.

· Insulate pipes in unheated areas. Hardware and plumbing supply stores carry insulation to keep pipes from freezing.

During cold weather:

· During cold weather to prevent your pipes from freezing, allow a faucet to drip cold water slowly. The faucet you choose should be the one that is the greatest distance from your main water shut off valve.

· Open kitchen and cabinet doors to allow warmer air to circulate around the plumbing. Always remove any toxic substances first if there are small children in the home.

 

Clean Water Tips for Ice Removal

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Many people purchase de-icing salt and apply it to their roads, sidewalks and driveways when it snows or sleets. While this may seem like the best solution, when the salt melts the snow and the mixture enters storm drains.

 From here, the salt travels to our streams as untreated, polluted runoff which is not good for plants a wildlife. You’ll often see a disruption to freshwater organisms after a snow storm due to the high use of sodium and chloride ions, which are the result of salt dissolving.

Here are four tips to remember when removing ice this season:

Traction, Not Melting
Alternatives like sand, sawdust, kitty litter and ashes help to increase traction, which salt fails to do.

Salt Early, Not Late
Pay attention to the weather forecast to know when is the right time to lay down salt. If you’re going to salt, apply it just before the snow falls. This helps to prevent snow from sticking on the ground. If you apply salt too late, or after it has already started to lay on the ground, you’ll get less of a benefit.

Be “Pet-Friendly”
Just because the bag says “eco-friendly” or “safe” when buying salt doesn’t mean it necessarily is the best solution. Look for products that say they are pet-friendly. It’s more likely to be safe for plants and people – causing less polluted run-off.

Avoid Sodium Chloride
It may cheaper, but this chemical concoction disrupts the salinity of water, harming fish and animals as well as eroding soil and damaging trees and vegetation. Look for products containing magnesium chloride instead! 


Payment Method Questions Answered

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There have been some questions about payment methods following recent third party payment vendor changes. While we cannot offer auto-debit at this time, we have several other payment methods in place for your convenience. You can pay online free of charge, pay by phone, mail a check, or visit our facility and make a payment in person. 

Because of this change, we have gone to great lengths to ensure that customers are not double billed or considered past due. Disconnections were halted during the changeover to ensure customers had adequate time to remit bills. We are even sending courtesy paper bills to our enrolled customers that were using auto debit.

The auto debit challenge is temporary. We promise. We are currently working with various companies to find the best company to service our customers. 

We encourage you to reach out to us if you have any questions or concerns and we will be happy to assist you in any way we can!
 

Happy New Year from Loudoun Water

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Loudoun Water offices are closed on Thursday, Jan. 1 and will reopen on Monday, Jan. 5. If you have an emergency requiring assistance call 571.291.7878 and you will be directed to our on-call service. 

Thank you and have a safe holiday!

We would also like to remind you to Can the Grease this holiday season to help keep Fats, Oils and Grease (FOG) out of the drains! A clogged sewer pipe can cause a sewer backup in your home, causing health hazards and leading to expensive fixes. FOG can also cause larger sewer mains to back up, which damages the environment.

Here are some simple ways to help prevent clogged pipes:

  • Don't pour FOG down your sink or toilet
  • Pour used grease into a can or container and dispose of it in the trash
  • Scrape food particles on dishes and cooking utensils into the trash before placing them into the sink or dishwasher
  • Limit your use of the garbage disposal. Instead, use strainers in your drains and empty the catch in the trash.


Happy Holidays from Loudoun Water

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In observance of the upcoming holidays, Loudoun Water offices will close on Wednesday, Dec. 24 and will reopen on Monday, Dec. 29. If you have an emergency requiring assistance call 571.291.7878 and you will be directed to our on-call service. 

We would also like to remind you to Can the Grease this holiday season to help keep Fats, Oils and Grease (FOG) out of the drains! A clogged sewer pipe can cause a sewer backup in your home, causing health hazards and leading to expensive fixes. FOG can also cause larger sewer mains to back up, which damages the environment.

Here are some simple ways to help prevent clogged pipes:

  • Don't pour FOG down your sink or toilet
  • Pour used grease into a can or container and dispose of it in the trash
  • Scrape food particles on dishes and cooking utensils into the trash before placing them into the sink or dishwasher
  • Limit your use of the garbage disposal. Instead, use strainers in your drains and empty the catch in the trash.

Thank you and have a safe and happy holiday week!