You are billed for water and wastewater service on a quarterly basis. You can pay your bill by signing up for LW Connect, by mail, by phone, online or in person at our office.  Here are ways to pay your bill:
 
Sign Up for LW Connect!
LW Connect is our self-service customer portal. Once you register, you can view and pay your bill online, enroll in Auto Debit, view your account balance,  enroll in eBilling and Text Alerts, see your payment history, view your water usage and more. You'll need your Loudoun Water account number and the last four digits of your social security number in order to register. Register your account HERE. Need help? Contact our Customer Relations team at 571-291-7880 and they will be happy to help.
 
One-Time Payments on the Web, Using a Credit Card or Funds Transfer
We use Fiserv as a third-party vendor to accept one-time payments online. They accept Visa, American Express, MasterCard and Discover Card, or they will take a one-time transfer from a checking or saving account. There is no fee to use this service. However, beginning March 8, 2023, credit card payment limits of $1,000 per transaction will apply with three (3) payments within a thirty (30) day period of time. Please have your bill available, as you will need your account number and customer number.
 
One-time Payments by Phone, Using a Credit Card or Funds Transfer
Dial 1-866-539-1988. We use Fiserv as a third-party vendor to accept one-time payments by phone. They accept Visa, American Express, MasterCard and Discover Card, or they will take a one-time transfer from a checking or saving account. There is no fee to use this service.  However, beginning March 8, 2023, credit card payment limits of $1,000 per transaction will apply with three (3) payments within a thirty (30) day period of time. Please have your bill available, as you will need your account number and customer number.
 
Make a Cash or Check Only Payment In Person at:
44865 Loudoun Water Way
Ashburn, Virginia 20147
Lobby Hours: Mon.-Fri. 8:00 a.m. - 4:30 p.m. (Closed for lunch from 12:00 p.m.-1:00 p.m.)
 
After Hours Drop Box Available
 
Send a Payment By Mail to:
Loudoun Water
44865 Loudoun Water Way
Ashburn, Virginia 20147
 
If you are experiencing a financial hardship, please contact our Customer Relations team at 571-291-7880.