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Pay a Bill & Online Bill Management

 

Going green was never so easy OR SO REAL. Our new online billing program is the latest way we're helping the environment while improving customer service. Sign up today at loudounwater.org and gain: Flexibility: You can schedule your future payments. Convenience: No more checks to write, envelopes to mail. Savings: It's FREE to enroll. And you can skip the stamps. Enrolling is also an easy way for you to go green. Not only will you save us from sending you a paper bill, you'll actually help plant new trees. To celebrate our program's launch, we're going to plant one tree seedling in our award-winning Aquiary for every 100 customers who sign up. For every 500 customers who enroll, we'll plant a 4 to 6-foot tree. (Up to 5,000 accounts. Or else we might run out of space.)
Click here for FAQ.Click here to login or enroll.flexible. convenient. free. green.

 - Please note that online account enrollment cancels paper statements and activates paperless billing-


If you are encountering difficulties while attempting to enroll in an online account, please watch our short instructional YouTube video. The video tutorial will walk you through the online enrollment process.

Learn all of the Online Account Enrollment details in our Frequently Asked Questions.

Payment Options

You are billed for water and wastewater service on a quarterly basis. You can pay your bill by mail, online, by phone or in person. Here's how to read your bill. (Learn more about the Proposed Rate Changes.)

One-Time Web Payment Click here.
We use ORCC as a third-party vendor to accept one-time payments online. One-time payments using the ORCC service includes a $2.50 transaction fee, collected by the vendor. Online payments can be made up to a maximum of $500 per transaction.

One-Time Phone Payment via IVR (Interactive Voice Response)
Dial 1.800.704.4027.You will be able to hear the amount due, the due date, and be able to make payments. IVR payments include a $2.50 transaction fee, collected by the vendor. Phone payments using the IVR system can be made up to a maximum of $500 per transaction. Terms and Conditions.

Make A Payment In Person at:

44865 Loudoun Water Way
Ashburn, Virginia 20147
Lobby Hours: Mon.-Fri. 8:00 a.m. - 5:00 p.m.
After-Hours dropbox available

Send A Payment By Mail to:

Loudoun Water
44865 Loudoun Water Way
Ashburn, Virginia 20147

Other Payment Options

One-time Payments by Phone, Using a Credit Card or Funds Transfer

Dial 1.866.539.1988. We use EDS as a third-party vendor to accept one-time payments by phone. They accept Visa, MasterCard and Discover Card, for a fee of $3.80 or they will take a one-time transfer from a checking or saving account for a fee of $2.25. Please have your bill available, as you will need the bill number, customer number and bill year.

One-time Payments on the Web, Using a Credit Card or Funds Transfer

Click here. We use EDS as a third-party vendor to accept one-time payments online. They accept Visa, MasterCard and Discover Card, for a fee of $3.80, or they will take a one-time transfer from a checking or saving account for a fee of $2.25. Please have your bill available, as you will need the bill number, customer number and bill year.

Automatic Electronic Funds Transfer: Please note we are not accepting new EFT applications. If you are a current EFT customer and would like to switch to our online program, Loudoun Water needs you to write to our Customer Service department to stop your EFT payments. This will keep us from duplicating your payments from your account.  After we receive and handle your request, you will be able to enroll in our e-billing program.

Residential Customers