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Start or Stop Service

You may start or stop water and sewer service with Loudoun Water by completing and submitting one of the forms below. If you have any problems submitting your information or if you have any questions regarding service, please call 571.291.7880.

We need a minimum of 24 hours notice to start or stop service Monday-Friday and we are closed on weekends and holidays. Call us by 5 pm on a Friday to start or stop service on a Monday.

For Homeowners with Tenants: Property owners will be required to complete the Homeowner Authorization form PRIOR to Loudoun Water providing water and sewer service at their property location to a tenant. Upon receipt of the completed form, Loudoun Water will send the owner written confirmation once a tenant has initiated service.

For All Tenants: Tenants will be required to pay a deposit of $200.00 before new service will be provided. The deposit will be held until the tenant's account is closed and then applied to the final bill. We are unable to waive the deposit for tenants unless they provide documentation as requested in 15.2-2119 and 15.2-5139 Code of Virginia relating to fees for water and sewer systems Section H.

Loudoun Water will respect our customers' right to privacy on this website. The information you submit will remain confidential and will not be sold or used by an outside company. However, information provided by visitors to this site may be used internally to enhance our website and improve customer service.

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