Loudoun Water is preparing for a return to its normal bill collection processes. Residential customers who are past due on their water bill will be subject to potential disconnection after May 15, 2022.

We know these are challenging times and we are happy to help customers whose accounts are past due.
Please call 571-291-7880 to learn more about bill payment options.

Hours of Operation 
Lobby Hours: Mon.-Fri. 8:00 a.m. - 4:30 p.m. (Closed for lunch from 12:00 p.m.-1:00 p.m.)
Call Center Hours: Mon.-Fri. 8:00 a.m. - 5:00 p.m.

Payments Options

  • After Hours Drop Box for Cash and Checks
  • Call 1-866-539-1988 for Credit Card Payments
  • Call Customer Relations from 8:00 a.m.-5:00 p.m. at 571-291-7880
  • After Hours Emergencies at 571-291-7878

NOTE: If your water service has been disrupted and you plan to make a payment in person during the lunch hour, please call Customer Relations at 571-291-7880 for payment options and reconnection of services.