There have been reports from neighboring water utilities regarding individuals impersonating utility staff by calling to offer discounts or asking for entrance to homes. It is important to protect yourself and your personal information from imposters. Authorities believe scammers are trying to gain access to credit card information.

If you receive a questionable call, do not give any personal information and hang up immediately. If you note the phone number on caller ID before hanging up, call the local police immediately and report it.

Loudoun Water would never call offering unsolicited discounts or ask for home access without a scheduled appointment. 

If you are uncomfortable or suspicious, please call our Customer Relations department at 571-291-7880 and they will verify if our field team is working in your area or if they recently called you. Our regular business hours are 8:00 a.m. - 5 p.m. Monday through Friday. We do not make routine residential visits or calls outside of business hours unless previously arranged or in case of an emergency.