Thursday, November 12, 2020 To help alleviate financial pressures on our customers due to the pandemic, the Loudoun Water Board of Directors amended a previously approved 3.5% rate increase and reduced it to 2.5% for the 2021 billing year. New rates will begin January 1, 2021. If you have questions about your bill or if you need payment assistance, please call Customer Relations at 571-291-7880.